Refund policy

Return Policy

1. Right of Withdrawal

1.1 You have the right to cancel your order within 14 days of receiving the products without providing any reason.

1.2 The withdrawal period expires 14 days from the day you, or a third party indicated by you, other than the carrier, acquires physical possession of the goods.

2. Return Process

2.1 To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You can use the model withdrawal form provided below, but it is not mandatory.

2.2 You can send your withdrawal notice to:

• Email: info@maurocherner.com

3. Conditions for Returns

3.1 Products must be returned in their original condition, including all original packaging, labels, and tags. Items with signs of use or damage cannot be returned.

3.2 You are responsible for the return shipping costs unless the product is defective or incorrect.

4. Refunds

4.1 Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

4.2 If approved, we will process your refund using the same payment method you used for the original transaction. Refunds will be issued within 14 days from the day we receive the returned product.

5. Exchanges

5.1 If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item.

6. Defective or Incorrect Items

6.1 If you receive a defective or incorrect product, please contact us within 7 days of receipt at [your email address] to arrange for a return or exchange. Shipping costs for returning defective or incorrect items will be covered by Mauro Cherner.

7. Contact Information

For any questions regarding returns or refunds, please contact our customer service at:

• Email: info@maurocherner.com